Hey, I get it. Life happens. However, as a sole practitioner, 100% of my income comes from my valued clients (that's you!). When you cancel on short notice, my livelihood is jeopardized. You are also taking an appointment slot away from someone else who could benefit from my care.
I have a 24-hour cancellation policy. If you cancel or reschedule your appointment with less than 24 hours' notice, and if that time slot does not get refilled, you will be invoiced for the full treatment cost. Gotta cancel? Donate your appointment to a friend! It's win-win: They get a fabulous massage while you get off the hook.
Please note that insurance providers do not cover missed appointments. Future appointments cannot be scheduled until your invoice is paid. Thank you for valuing my time.
Refusal of Service
For safety purposes, I reserve the right to refuse or discontinue treatment at any time. Reasons may include, but are not limited to, the following:
- derogatory or bigoted comments
- sexual or romantic advances
- illness or infectious conditions
- contagious or unidentified skin conditions (ex. rashes, warts, mysterious bug bites)
If you are sick, please reschedule your appointment. If you develop a skin condition, please clear it with your doctor before receiving massage. Thank you for keeping my home practice safe.